Privacy policy

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from rocksterpens.com (the “Site”).

What We Collect

When you visit the Site, we automatically collect certain technical details about your device — such as your browser, IP address, time zone, and cookies. We also gather information about the pages you view and how you interact with the Site. We call this Device Information.

When you place an order, we collect your name, billing and shipping address, payment details (including credit card numbers), email address, and phone number. This is your Order Information.

Together, we refer to this as Personal Information.

How We Use It

We use your Order Information to:

• Process and fulfil your order

• Communicate with you

• Check for fraud

• Occasionally share updates or promotions (if you’ve opted in)

We use Device Information to:

• Help detect fraud

• Improve the website experience

• Understand how visitors browse the site

Sharing Your Information

We only share your Personal Information with trusted services that help run the site:

• Shopify (our e-commerce platform)

• Google Analytics (for understanding visitor traffic)

You can read their privacy policies here:

• Shopify Privacy Policy

• Google Privacy Policy

We may also disclose information if required by law.

Targeted Advertising

Like most websites, we may use your information for relevant advertising. You can opt out of personalised ads here:

• Facebook Ads Settings

• Google Ad Settings

• Bing Ad Settings

• Or through the DAA opt-out portal

Do Not Track

We do not alter data collection when your browser sends a Do Not Track signal.

Your Rights (EU and UK Residents)

If you’re in the EU or UK, you can:

• Access the personal info we hold about you

• Ask for it to be corrected, updated, or deleted

Just get in touch here and we’ll help.

Please note that your data may be transferred outside of Europe, including to Canada and the US (as Shopify is hosted there).

Data Retention

We keep your Order Information on file unless you ask us to delete it.

Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page.

Contact Us

If you have any questions, just drop us a line:
📧 info@rocksterpens.com

Rockster Pens is a small UK-based maker of handmade fountain pens. We respect your privacy, and we only collect the information we need to serve you properly.